Understanding Cookies

What are Cookies?

A Cookie is a small file downloaded to your computer that stores information relevant to the website you have visited. This information is then relayed back to the site on each visit to identify the user and allow you to receive the best possible experience whilst using the site. The information below contains an overview of the types of Cookies available and those in use by our website.

What types of Cookies are there?

There are four basic groups of Cookies as set out by the International Chamber of Commerce (ICC) guide for Cookies. These are as follows:

  • Strictly Necessary Cookies These Cookies are essential in order to enable you to navigate the website and use its features, such as accessing secure areas, shopping baskets or e-billing.
  • Performance Cookies. These Cookies collect information about how visitors use a website. It is only used to improve how a website works.
  • Functionality Cookies. These Cookies remember choices you make (such as your user name, language or the region you are in) in order to improve your user journey and provide a more personal experience.
  • Targeting Cookies These Cookies are from third party advertising companies and are used to collect information about the sites that you visit in order to create tailored advertising for the user.

Why should I use Cookies?

When you use Cookies the website you visit is able to recognise that you are a returning visitor and has the ability to tailor the content based on your preferences. This might include such things as language / regional preferences, your name / user name details, or previously viewed items. In addition the site can also recognise if you are a new visitor and provide relevant information accordingly. E-commerce websites use Cookies to add and store items in your shopping cart in order to ease your shopping experience.

Should I avoid Cookies?

In most circumstances Cookies are there purely to enhance your user journey and provide you with the best possible experience from the website you are visiting. Main areas of concern surround the targeting Cookies used by third party advertising companies as they observe your browsing habits and change advertising to suit. Some people may feel uncomfortable about this, but at Freecom we outline clearly all Cookies in use and how they can be turned off if desired.

How can I control which Cookies are used?

Virtually all modern web browsers give you the option to block Cookies entirely, or alternatively choose which ones you would like to block or accept. This gives the user full control over the Cookies used, though browsing may be compromised by eliminating them all together.

Cookies in use by Freecom

Strictly Necessary Cookies

Used for PHP session maintenance. This allows the client to identify itself to the server and without this the site cannot function. Validity: End Of Session Used for ASP session maintenance. This allows the client to identify itself to the server and without this the site cannot function. Validity: 10 minutes User Global Unique Identifier for our shop-system. This allows the user to identify to the shopping cart. All products inside the cart are linked to the UserGUID. Validity: 24 hours

Performance Cookies

Google Analytics __utma, __utmb, __utmc, __utmz
Google Analytics is a web service from Google which enables companies to monitor website performance in order that the site is optimised for its visitors. Further information on Google Analytics Cookies can be found at https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

Functionality Cookies

Test cook_lang Cookie_countrypopup Cookie_countryid default_country YouTube
This is a test Cookie that is used to detect if the browser accepts Cookies. Validity: Less than 24 hours. Used to indicate website language. Validity: 356 days. Used to indicate if website country selector popup was shown before. Validity: At End Of Session. Used to indicate website country. Validity: End Of Session. Used to indicate the preferred country selected from the Country selector popup which appears first time user visits the site. This is set only if "Remember preference" is selected. Validity: 6 months. YouTube is utilised for video content throughout the website and YouTube collects information on videos people view.

Targeting Cookies

Freecom do not use any targeting Cookies